Conditions We Support

ACC Injury Recovery

An accident-related injury can interrupt work, sport and everyday movement. If ACC accepts your claim, it may contribute to eligible treatment costs. Meditree can assess your injury, explain suitable care options and build a practical rehabilitation plan.

How We May Help

Assess the injury and its effect on daily function

Provide physiotherapy or acupuncture when appropriate

Progress movement, strength and confidence

Coordinate care and referral when needed

Why Choose Meditree

Meditree combines acupuncture, physiotherapy, Chinese herbal medicine and rehabilitation care under one East Auckland clinic. Your care plan is tailored to your symptoms, lifestyle and recovery goals, with clear guidance at every stage.

What ACC may cover

ACC is New Zealand's no-fault accident injury scheme. It can help pay for eligible treatment when an injury is caused by an accident, but it does not automatically cover every painful condition, illness or age-related change. ACC makes the final decision about claim acceptance.

You may still have a co-payment. The amount depends on the service, your claim and the clinic fee. Ask us before treatment if you would like the likely cost explained.

Your first appointment

We will ask how the accident happened, when symptoms began and what activities are difficult now. Assessment may include movement, strength, balance, joint or soft-tissue tests, together with a screen for signs that need medical review.

Bring an existing ACC claim number if you have one. If you do not, tell us when booking so we can explain the next step. A clinician cannot guarantee that ACC will accept a new claim.

Treatment and active rehabilitation

Physiotherapy may include education, graded exercise, mobility work, strength and activity planning. Acupuncture may be considered as an adjunct for pain or muscle tension in selected patients. The plan depends on the assessment, your goals and clinical suitability.

Passive treatment alone does not restore every part of function. As symptoms allow, rehabilitation usually shifts toward the movements and capacity needed for work, home, driving or sport.

When other care is needed

Some injuries require imaging, medication review, a medical certificate or specialist assessment. We will recommend GP, urgent-care or emergency review when the history or examination suggests that conservative clinic care is not the right first step.

Seek prompt medical care if you notice

  • A visibly deformed limb, major swelling or inability to bear weight after trauma
  • New or worsening weakness, numbness, loss of bladder or bowel control, or numbness around the groin
  • Head injury with repeated vomiting, confusion, increasing drowsiness, seizure or severe worsening headache
  • Chest pain, severe breathing difficulty, fainting or symptoms that feel life-threatening

If symptoms may be an emergency, call 111. For urgent advice in New Zealand, contact Healthline on 0800 611 116.

Frequently Asked Questions

Do I need a GP referral for ACC treatment?

Often you can contact an ACC-registered treatment provider directly, although the right pathway depends on the injury and service. A GP or urgent-care review may be needed when symptoms are severe, the diagnosis is uncertain or medical certification is required.

Is ACC treatment completely free?

Not always. ACC may contribute to eligible treatment, but a co-payment can still apply. We can explain the clinic fee before your appointment; ACC makes the final coverage decision.

Can you treat me if I already have an ACC claim?

Yes, when the service is appropriate and the claim details are available. Bring your claim number and information about any previous assessment, imaging or treatment.

Can physiotherapy and acupuncture be used together?

They may be combined when clinically suitable. Your plan should have clear goals and be reviewed according to progress rather than using every treatment automatically.